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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Betsy Kilpatrick

July 14, 2026

5  out of  5
rating by Betsy Kilpatrick
"Very helpful, patient , and kind. Plus got more coverage for less than was paying for."
We responded:
"Betsy, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent John Shaffer’s Team is just a call or email away!"
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Lametric Phifer

July 13, 2026

5  out of  5
rating by Lametric Phifer
"Sarah was very nice and helpful."
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Keith Livengood

July 10, 2026

5  out of  5
rating by Keith Livengood
"Jared was very helpful and saved me money on my premium."
We responded:
"Keith, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Shaffer’s Team—we are always here to help!"
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Alan Zito

July 8, 2026

5  out of  5
rating by Alan Zito
"Jared was a big help"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Holly Mcmorris

July 7, 2026

5  out of  5
rating by Holly Mcmorris
"I had a fantastic experience working with Jared. He reviewed my current policies, found some major gaps in coverage, and managed to get me better protection while actually lowering my premium. I highly recommend him to anyone looking for a reliable and knowledgeable insurance agent!"
We responded:
"Holly, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jennifer Allen

July 7, 2026

5  out of  5
rating by Jennifer Allen
"Sarah was just amazing. She was extremely helpful, friendly and understanding."
We responded:
"Thanks so much for the fantastic rating, Jennifer! We are so glad you had a positive experience with us here on State Farm Agent John Shaffer’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Sonja Owens

July 7, 2026

1  out of  5
rating by Sonja Owens
"I am a State Farm customer for over 38 years recently moved to Florida and have had issues with this State Farm agent. I have called over the last two weeks and he has not called me back. Not sure if he’s getting the messages or not but this is no way to conduct business. Very disappointed giving State Farm a very bad name."
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Ronald Thomas

July 2, 2026

5  out of  5
rating by Ronald Thomas
"Ruth Ann did a great job taking care of some changes I needed with my policy. Very friendly and helpful"
We responded:
"Thank you so much for the 5-stars, Ronald! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Mi He

July 1, 2026

5  out of  5
rating by Mi He
"They are very friendly and eager to help. I made a recent change on my insurance policy and then called Ruth Ann a few days later and changed it. No problem, Great to do business with."
We responded:
"Mi, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent John Shaffer’s Team—we are always here to help!"
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Sharon Fust

July 1, 2026

5  out of  5
rating by Sharon Fust
"Carol was great"
We responded:
"We are grateful for your 5-star review, Sharon! Thanks for taking a moment to share your positive rating of State Farm Agent John Shaffer’s Team here in Pensacola . "
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Jessica Malden

June 26, 2026

5  out of  5
rating by Jessica Malden
"Long term customer, first time reviewer. Thank you to Krista who has been so amazing! I’ve been going through a rough patch of life that has become overwhelming to say the least. Over the past few months, I have talked to Krista every month and she is always delightful. She answers my many questions with thought and care. She made everything so easy from handling my questions about a maybe claim for my windshield to questions about my wheelchair van to making sure my questions & responses got to underwriting when I had a larger claim. She made sure nothing got lost in translation and ensured I had the coverage I needed. I’m crying as I write this because of her grace and amazing kindness. Krista is a superstar!! State Farm overall as an insurance company has been a lifesaver and they are lucky to have her on their team."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent John Shaffer’s Team. "
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FsxMaxx

June 25, 2026

5  out of  5
rating by FsxMaxx
"John Shaffer👍👍👍 not to mention Jared very cool😁"
We responded:
"FsxMaxx, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Joyce Richards

June 24, 2026

5  out of  5
rating by Joyce Richards
"Jared was very pleasant to talk to. He was persistent but not bothersome at all. I just needed some time to think about it.He is very good at his job ! He mentioned all the other types of insurance ya'll provide which I may consider in the future."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Dez Crowe

June 22, 2026

5  out of  5
rating by Dez Crowe
"Carol was amazing at getting me the most benefits, deductible, and coverage on my auto insurance. I was referred by my brother and I really appreciate it! The process was extremely fast and very easy for me. Thank you Carol and State Farm!"
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent John Shaffer’s Team. "
Profile photo of Carol McEnearney

Carol McEnearney

June 17, 2026

5  out of  5
rating by Carol McEnearney
"Travis was wonderful. He really helped me understand my policy, went through every detail. I really appreciate his patience. I would also like to Thank Tara."
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pensacola to know that you had such a wonderful experience with us here on State Farm Agent John Shaffer’s Team."
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Marilyn Mcdowell

June 17, 2026

5  out of  5
rating by Marilyn Mcdowell
"I have really enjoyed working with with Jared on some complicated insurance in 3 different states
It’s great knowing I can use 1 company for all 3 states . He saved me money and is easy to talk with"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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marlana sauceda

June 16, 2026

5  out of  5
rating by marlana sauceda
"Jared took care of my plans."
We responded:
"marlana, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Charles Thompson

June 13, 2026

5  out of  5
rating by Charles Thompson
"I traded vehicles over the weekend so I called to update everything with State Farm. Krista was very personable and professional. She made the process very simple and took care of me like family."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent John Shaffer’s Team. "
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C S

June 12, 2026

5  out of  5
rating by C S
"It was a pleasure to work with Carol on our home and auto insurance. We got the insurance we requested at a great price."
We responded:
"Thank you for the amazing review, C! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Jared Foss

Jared Foss

June 12, 2026

5  out of  5
rating by Jared Foss
"Carol was a great help setting up my auto policy and getting me the info I requested. I had alot of issues trying to cancel my old policy with Allstate and Carol was able to jump in and take care of all of it making easy on my end. Couldn't ask for better help.

Thanks Carol"
We responded:
"Thank you so much for the 5-star review of State Farm Agent John Shaffer’s Team! We deeply appreciate your kind words here in Pensacola . "
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Jakayla Lesure

June 12, 2026

5  out of  5
rating by Jakayla Lesure
"I had a great experience working with Sarah! She was professional, reliable, and clearly dedicated to delivering high - quality results. Communication was smooth throughout the process. The finial outcome exceeded my expectations and I truly appreciate her attention and kindness.

I would definitely recommend Sarah to anyone looking for someone who takes pride in their work and consistently delivers excellence!"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent John Shaffer’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Pensacola ."
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Warren Shoemaker

June 12, 2026

5  out of  5
rating by Warren Shoemaker
"Jared took real good care of me. I always had a good experience doing business with this company."
We responded:
"Thank you for the amazing review, Warren! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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James West

June 10, 2026

5  out of  5
rating by James West
"Summer Sagram was extremely helpful taking care of all my insurance needs. John Shaffer agency is a very good State Farm agency."
We responded:
"James, thank you for your wonderful review of State Farm Agent John Shaffer’s Team!"
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Alisha Lirette

June 8, 2026

5  out of  5
rating by Alisha Lirette
"Cade is doing a great job for policy holders. I was able to get a quote and get coverage in little to no time at all. He was very efficient and well versed in Floridas coverage laws. He made my insurance transition a breeze!"
We responded:
"Thank you for your kind review of State Farm Agent John Shaffer’s Team. We appreciate it!"
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Dave Tison

June 8, 2026

5  out of  5
rating by Dave Tison
"Carol was very professional, efficient and helpful."
We responded:
"Thank you so much for the 5-star review of State Farm Agent John Shaffer’s Team! We deeply appreciate your kind words here in Pensacola . "